No products in the cart.
Bespoke
BESPOKE
Commissioning a bespoke piece is a highly sentimental experience, that will transform your memories and emotions into a creation that will become a part of you. Perhaps a milestone in your life is so special that demands a bespoke creation. With your unlimited imagination and our heritage of crafting harmonious blend of rare gems, Izyel’s expert artisans can assist you to transform even the most abstract idea into a treasured piece of an heirloom to be passed down to future generations.
BESPOKE JOURNEY
Each bespoke journey is a story of its own.
First Meeting
Every bespoke journey begins with an initial meeting to get to know our client personally. We start by discussing our clients likes, dislikes, and style over the phone, or virtually through a video call.
Creation
Placing the client at the heart of the creation, our dedicated designers and experts work closely with the client's brief, to collaborate on your perfect vision and ensure your design is truly unique.
Production
The final design is then placed in the hands of our highly skilled master craftsmen who bring your own emotions and designs to life within the secrets of our ateliers.
OUR PROCESS
Custom design piece takes approximately 4-6 weeks from the first concept sketch/consultation to the finished piece.
Once the first meeting has concluded, a design plan and a quote will be provided for the project.
CUSTOM DESIGN FAQ
How long does a custom design project take?
Typically, your custom design will be in your hands in 3 – 4 weeks after we’ve finalized your design. However, because each project varies, the timeline can sometimes be shorter or longer depending upon complexity of design.
Can I use my own diamonds, old-jewelry or gemstones in your custom work?
Yes, absolutely! We often recreate beautiful new pieces using customer supplied materials. During your consultation let us know this is something you want to explore.
How much is my custom design going to cost?
Since each project starts off from scratch it’s difficult to know how much your piece is going to cost without having all the details. The best way to get an estimate is to get started with a consultation, most times we can provide a rough estimate to help keep the process moving forward. Once we have all the details, we can provide an exact price.
When can I see my design? Can I see it before I pay?
We discuss your design and create price estimates at no cost! We require a 25% deposit prior to producing 3D CAD renderings of your design. The deposit will go towards the final cost of your piece. The 3D CAD renderings are typically presented within 5–7 business days.
Will I pay before I start creating my piece?
Yes, we require you to pay 25% before 3D designs, another 25% to start creating after you confirm the designs, and 50% remaining on delivery of your piece.
What’s your refund/return policy on custom design?
Since each piece is custom made-to-order we cannot accept returns or refunds. If you are unhappy with the finished piece, please contact us so we can work with you to best resolve the issue.
